General informations

Visibility of orders placed

All orders placed are visible in the dedicated section "Your orders" of the menu on the top left.
You need to click the "Login" button by entering your email and password credentials, if you are already a customer, while you need to "Create a new profile" if you are a new customer.
The required data are: the email with which the order will be placed and to which the confirmation and invoice of the order will be sent, and the password, which is essential to protect the account created.
In this way, by entering the "Your orders" section, it is possible to view all orders, the date and number attributed, the quantity ordered and the expenditure made and the status of each of them, created, in process or delivered.
For each of them then, by clicking on the order number it is possible to take note of the invoice.
For any doubt you can write to the email info@apicolturamori.com or call us at the number 349 3650217.

Shipping methods

Apicoltura Mori for all its shipments it relies on the GLS express courier and sends all the ordered products in a cardboard package sealed with adhesive tape.
After shipment, you will receive an email complete with all the data to monitor the various steps of your package directly from the courier's website.
For a correct shipment it is necessary to: indicate the exact address, the exact house number and the specific postcode of the area (not the generic city), indicate precisely the name or number shown on the doorbell of the house and the number of telephone at which the recipient can be contacted.
Also check the possibility that there is someone to collect the goods.
In case of various problems, please contact us by email at this address info@apicolturamori.com or by phone at the number 349 3650217.

Shipping costs and times

Apicoltura Mori maintains a shipping cost that varies according to the weight of the package, and the shipping location, therefore it is essential to indicate the exact city when creating the order. If you want to pay cash on delivery, there is an additional contribution to the shipping costs of € 4.20.
Tutti gli ordini vengono confermati via e-mail, e l'evasione dell'ordine è prevista entro 5 giorni lavorativi. In caso di ritardi sarà nostra cura avvertire il cliente.
The shipment is made in 3/4 working days, while the delivery usually takes place in 1 working day by GLS Express Courier.
Sicily, Sardinia, Calabria, smaller islands and areas that are difficult to reach, extend delivery times by one day, approximately 48 hours.
We reserve the right to cancel orders if it is absolutely impossible to fulfill them. In this case, the customer will be notified immediately.
On Saturdays, Sundays and public holidays the courier does not deliver. In these cases, delivery will be postponed to the first non-holiday day.

Deliveries and complaints

IS ESSENTIAL carefully check the integrity of the package before accepting it. If in doubt, sign with reservation.
If the box is obviously defaced, you can refuse the goods by writing “damaged package” on the courier's slip.
In these cases it is necessary to quickly report the incident to the local courier office and for information to Apicoltura Mori writing a mail to
info@apicolturamori.com.
In the report sent by e-mail, I ask you to indicate the following data:

- Name and Surname
- Number of order
- Damage found (with any photograph)

Problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 (seven) days of delivery writing a mail to info@apicolturamori.com.

Types of payment

We accept payments with Paypal and Credit Cards, Bank Transfer, or Cash on Delivery.

Paypal and Credit Cards
On a secure PayPal server, in which, even if you do not have a PayPal account, you can still use the main credit cards.

Bank Transfer
By bank transfer, payable to:
Apicoltura Mori Anna IBAN: IT11S0200845280000003058883

Cash on Delivery
It is possible to pay directly on delivery with an additional cost of € 4.20, to be delivered to the courier, in addition to the already foreseen shipping costs..